Terms & Conditions

1. Shipping


    Please read the delivery information when you start the online purchase.

2. Return

    Please don’t hesitate to contact us if you have any question with your purchase. We provide product exchange

    service for the purchased item in the original condition, unworn and without damage within 10 days from its receipt.  

    We don’t accept product return and refund. For the hygiene reason, we regret to advise that we don’t accept return

    of all earrings products.

3. Product Maintenance

    All Ca Lisa Jewellery products are covered 1year Free maintenance (only for general maintenance). 

    The addition charge will apply if it is necessary to replace parts or other materials due to maintenance. 

    Please contact us for more information.

4. Pricing in different currencies 

    The pricing of products sold by Ca Lisa Jewellery is based upon figures calculated in H.K. Dollars (HK$). Prices

    displayed in other currencies are converted from H.K.Dollars according to the most up to date conversion rates. 

5. Product packing

    All the jewellery would be first packed in a plastic zip lock bag before into the jewellery box (the whole set is ready

    as a gift). And sending it with a bubble wrap envelope. 

6. Jewellery care

    Always store your jewellery in plastic zip lock bag before into the box and dry place. Keep away from moisture,

    water, perfume and cosmetics.  Sterling silver is a precious metal and will naturally tarnish when it is exposed to 

    oxygen. If it is tarnishing, cleaning it gently with silver polishing cloth.

7. Service not yet available 

    The below items which are placed in “Extras” are not yet available:

  • Brands
  • Gift Certificates
  • Affiliates
  • Specials
  • Returns

8. Privacy

    Ca Lisa Jewellery protects the privacy of customers.  Ca Lisa Jewellery would not disclose your personal 

    information to any outside party. 

9. All rights reserved

    We will update “Terms and Conditions” information from time to time without special notice. 

    Ca Lisa Jewellery reserves all rights.